Research
Internal Process Perspective
Average Age
Performance Indicator:
Average Age
Strategy for Selection:
Average age is an indicator of responsiveness and effectiveness in managing transactions within a process, such as uncompleted work orders, estimates or personnel actions. A low value for average age implies that transactions are completed within a short timeframe and that some priority is given to completing older transactions. The average age indicator has a built-in bias that encourages completing older transactions, i.e., those that have been within the process the longest, over newer ones.
Definition:
Average age is the average length of time that all transactions have been in a specific process and remain uncompleted.
Equation:
Total Ages of Uncompleted Transactions within a Process
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Total Number of Transactions
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