Research
Internal Process Perspective
Cycle Time
Performance Indicator:
Cycle Time
Strategy for Selection:
Cycle time is a measurement that can apply to many processes or meaningful process elements with a focus on completion time. It is an indicator of responsiveness and efficiency. Assessment of cycle time should call attention to how well processes are understood, repeated, and improved. Trending cycle time metrics with respect to goals and comparative benchmarks should become an essential strategic component of every process improvement program.
Definition:
Cycle time is the length of time that it takes to complete a process or a meaningful element of a process. The definition of "complete" and "a meaningful element" is non-prescriptive. Typical examples could include work order processes by priority category or trade, such as emergency and routine work requests. A meaningful element within that process might be the time to prepare an estimate for a customer or any other phase of a process requiring close examination.
Equation:
Completion Time --- Process Start Time
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