Research
Innovation and Learning Perspective
Work Environment Index
Performance indicator:
Work Environment Index
Strategy for Selection:
The Work Environment Index is the average of all scores reported on an Work Environment survey. It is the blend of delighted to dissatisfied employees. Its strength is that it is a concise summary of all responses. Its weakness is that it communicates less about the nature of satisfaction than other indices. The average score does not represent any one person or group within the whole. It is not as useful an index as others for understanding the dynamics of the workplace environment. It does not forecast what future satisfaction levels may be without intervention. The component parts that construct this overall average need to be understood in order to build an effective action plan for improvement. Therefore, the Overall Satisfaction index needs to be used in conjunction with one or more other indices described in this model.
Work Environment Index Defined: This index is the overall average of all responses made by all survey respondents. It is most accurate to calculate the average by summing the value of all responses and dividing the sum by the number of responses. It is less accurate to calculate the figure by striking intermediary averages, e.g., the average by survey form, summing the intermediary averages and dividing by their number to arrive at an overall average.
Equation:
Total of survey answers values
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Total number of survey answers
.
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