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Supervisor's Toolkit

Meet the Master Trainers

A. Michelle Estep-Frederick
Michelle Estep-Frederick is the Training and Development Manager for Facilities and Administrative Services at American University. Ms. Estep conducts needs assessments, curriculum development, course design, and classroom training for facilities employees. Michelle came to American University from the Smithsonian Institution where she was the Training Specialist for the Office of Physical Plant for 9 years. She is a graduate of the University of Maryland and a graduate of the Training Specialist Certificate program at Georgetown University. In June 2001, Michelle graduated from the Human Performance Improvement Certificate program through the American Society for Training and Development. Michelle has presented at several local chapters, regional and international APPA meetings. She was also an active member of the Supervisor's Toolkit Committee.

Wally E. Glasscock
Wally Glasscock has over 30 years of experience in Human Resources, including 13 years in the facilities environment as Assistant Director of Human Resources at the University of Maryland-College Park.  His responsibilities included employee training, employment, labor relations, safety, and benefits. Wally has experience as a professional trainer for a consulting firm, a director of training for a supermarket chain, high school counselor, an educator, and a director of two government programs. Wally presently is a faculty member at the APPA Institute for Facilities Management and chaired the committee that developed the Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision, a management and development training program for facility personnel sponsored by APPA.

Carol Trexler
Carol Trexler, Associate Director, Facilities Human Resources, has over 17 years of experience at Rutgers, the State University of New Jersey. She is responsible for administering all aspects of human resources and analyzing and implementing professional development programs for the Facilities Division. A graduate of Montclair State University, she has been active in ERAPPA, having served as newsletter editor, videotape library administrator, and chair of the Education Committee. Carol has also been the ERAPPA rep to the APPA Training Programs Committee and was a member of the Supervisor's Toolkit Committee.

Nancy Yeroshefsky
Nancy Yeroshefsky, Assistant Director, Facilities Human Resources and Payroll, has over twenty-five years of human resources experience, twenty-one of which have been with Facilities Management at the University of Maryland College Park.  She is responsible for the management and oversight of all human resources and payroll functions for a staff of over 800 employees.  She has her master’s degree in General Administration and Human Resources from the University of Maryland University College.  Nancy is certified as a trainer for Zenger Miller’s FrontLine Leadership program, is certified by her university as a Sexual Harassment Prevention trainer, and has conducted numerous training programs at her university as well as at APPA affiliated programs.  She was a co-developer of APPA’s Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervision and is a Master-Facilitator for the Toolkit program.

Meet the Qualifed Trainers

The following is a listing be region of current Qualified APPA Toolkit Trainers:

If you are interested in scheduling one of the Quailifed Trainers to conduct training on your campus or within your region, please contact either APPA, toolkit@appa.org, or the regional liasion to the APPA Professional Development Committee who can assist with this scheduling:

CAPPA: Doug Riat, University of Kansas
ERAPPA: Dana Peterson, University of New Hampshire
MAPPA: Douglas Greenwood, University of Minnesota/Duluth
PCAPPA: Ric Williams , California State University/East Bay
RMA: Shawna Rowley, Weber State University
SRAPPA: Tony Yamada, East Carolina University

If you are interested in becoming an APPA Qualified Trainer, please contact APPA today!