Supervisor's Toolkit
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Course Description
| Module 1: Supervision, What Is It? Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision. |
| Module 2: It's More Than "Adminis-trivia." Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management. |
| Module 3: Communication, Let's Talk! Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process. |
| Module 4: If It Weren't for the People. Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others. |
| Module 5: Motivation and Performance. Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation. |
| Module 6: Customer Service Triangle. Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations. |
| Module 7: Leadership-Tools for success. Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style. |
Facilities Manager Magazine
2011-2012 Public Strategy Agenda
Standards and Code Issue
Priorities of the APPA Code Advocacy Task Force
provides APPA members with a structured overview of the work and accomplishments the APPA (CATF) has made within the past twelve months.
APPA Announces Results of Its 2012 Officer Elections
Newly Published ! Operational Guidelines for Educational Facilities
Trilogy Now Available!
Click Here
2011 Thought Leaders Report
2011 Report Focuses on Technology
APPA Online Dues Payment Center
Pay your 2012-13 Membership Dues Online!
Click Here for Details
Strategic Capital Development
This book presents a bold approach for planning capital investments from a strategic and long-range perspective. Click here for more details!
Subscribe to the APPA BOK!
APPA Web Standards Portal
Powered by ANSI!Every facilities department needs to ensure their institutions are in compliance with the most current codes and standards impacting construction, fire safety, lighting, the environment, ADA, and HVAC, among other areas. Click here to access the APPA Web Standards Portal!
APPA's Virtual Connections
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