Leadership in Educational Facilities Administration examines leadership styles, types of people in an organization, and the importance of mission and vision statements. Woven throughout the book is a detailed account of Ahoy’s use of the latest in performance improvement methodologies—including Baldrige and Six Sigma—to streamline operations and satisfy customers.  Written by Past APPA President Chris Ahoy.

1. Introduction
* Complexities of Facilities Planning & Management
* Qualifications of a Facilities Manager
* How Do Potential Managers Assess Their Personal Strengths and Weaknesses?
* How Do You Grow FM Leaders?

2. Leadership Pipeline
* Changes and Outsourcing
* Encroaching Responsibilities for Facilities Managers
* Energy Conservation
* APPA's Institute for Facilities Management & Leadership Academy
* APPA's Thought Leaders Series & Senior Facilities Officers Summit
* Creating Future Leaders
* Assessing Baldrige Criteria, Balanced Scorecard, Lean, and Six Sigma Methodologies for FM

3. Leadership
* Leadership Style
* Controlling the Flow of Activities
* Managing Change
* Relationship Leaders and Transformational Leaders
* Employees as Leaders

4. Organization
* Strategic Framework: Vision, Mission, Values
* Competencies, Collaboration, Credibility
* Customer Focus
* Operational Excellence

5. FM Administration
* Approaches to Facilities Administration
* Quest to Become the Best
* Continuous Improvement and World-Class Operations
* Attitude, Process, and Tools
* The Changing Landscape in FM Administration

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Questions? Contact Anita Dosik at anita@appa.org

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