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Breakout Sessions

Large Scale Deployment of Mobile Work Order Management

Princeton University redesigned its CMMS to enable shop staff to manage work in a mobile format.  The redesigned CMMS provides much improved data capture for analysis by management.  This presentation is for those with beginner-to-intermediate technical skills, and is targeted at facility management leaders and all who are interested in achieving a successful migration to a large-scale mobile deployment of a CMMS Program. Princeton University Facilities redesigned its CMMS to improve service delivery efficiency, effectiveness, customer service, and to enable skilled-trades staff, janitorial supervisors, and housing superintendents to manage work in a mobile format.  Using various mobile devices, the large-scale deployment of over 100 mobile devices allows staff to manage their workload from the field, attach photos, and provide near real-time job status updates to customers.  Additionally, the redesigned CMMS provides much improved data capture for analysis by management.  The mobile device deployment strategy to trade shops was designed to ensure a high level of staff engagement in adopting the mobile technology.

1. Participants will learn how to process improvements are driven by business unit leaders, not by CMMS or other technology.
2. Participants will discuss how today’s facilities staff members are now ready for technology advancements which make them more effective and efficient.
3. Participants will discuss how converging technologies make it easier than ever to deploy mobile work management technology.
4. Participants will see how mobile work management is only the beginning to improving service delivery.

Joseph Morgan, Princeton University; Sam DiBari, Princeton University; Jen Whiting, Princeton University