APPA 2018
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Friday, August 3, 2018 Programming & Events


7:00 AM – 4:00 PM          
Member & Exhibit Registration

7:00 AM - 8:30 AM
APPA 2018 Annual Meeting & Exhibition Welcome Breakfast

8:30 AM - 9:45 AM
Opening Plenary Session - Lessons in Strength, Survival, and Leadership -- from Those Who Were There
Active shooter incidents continue to challenge our communities and the very fabric of our society, and the lives of so many people, friends, and families. Washington DC was rocked by such an incident on September 16, 2013, when a lone shooter attacked employees of the Navy Sea Systems Command headquartered at the U.S. Navy Yard. More recently, on October 1, 2017 the largest mass shooting ever to occur in the United States took place at the Mandalay Bay Hotel in Las Vegas, when a man fired semi-automatic weapons from a 32nd-floor hotel window onto unsuspecting concert goers below. At today’s keynote, we will hear and learn from the people who were present for both tragedies. APPA is honored to host Vice Admiral (Retired) William Hunter Hilarides and Christina Gruber (2017 Las Vegas Shooting) as they share their experiences of strength, survival & leadership.

9:45 AM - 1:45 PM
APPA 2018 Hall of Resources - Grand Opening

11:45 AM - 1:15 PM
Lunch w/ APPA Business Partners & Exhibitors

12:00 PM - 1:00 PM
HBCU Committee Meeting

1:45 PM - 2:45 PM – Educational Breakout Sessions
APPA’s Total Cost of Ownership Update: Putting TCO to Work on Your Campus
Presenters: Ana Theimer, APPA TCO Work Group Co-Chair, The University of Texas, Austin; Deke Smith, APPA TCO Work Group Co-chair, DKS Information Consulting

APPA is leading the facilities community on a path to Total Cost of Ownership -- a transparent, holistic, and efficient approach to building asset management and resource allocation. As an ANSI Accredited Standards Developer, APPA released the first of its two “TCO Standards” (APPA 1000-1) in January of this year, defining Total Cost of Ownership and the underlying principles of TCO. APPA is now well underway with the development of its second TCO standard (APPA 1000-2), which will identify a pathway for facility managers and owners to implement TCO practices. Implementing the APPA TCO standards will allow educational institutions to properly track, monitor and evaluate campus buildings and their systems. TCO implementation ensures smart building management and efficient maintenance and replacement of energy, utility and safety systems; continual maintenance of the building exterior and interior and materials; updates to design and functionality; and more. This session will explore the TCO standards – both principles and the upcoming TCO implementation standards. Discover how educational facilities can put the APPA standards to predict needs, deliver data driven results, and most effectively manage their building portfolio.

Beyond the Title: True Value
Presenter: Nathan Biegenzahn, Associate Vice President of Facilities, Louisburg College

You are the company. The majority of stake holders will encounter YOU, not the Board of Trustees, Cabinet, President, etc. People will associate their experience with you as the major reflection of the company you represent. Your words; how they affect you. Your view of yourself and how you talk about yourself will shape who you are and how well you perform. You will never rise above your own confession. Value exchange, who's getting the better end of the deal? Gaining a Broader perception of this just being a "Job." You are getting the better end of the deal. Your best attributes may not be your technical skills. Attitude, customer service, presence, communication, etc., often can outweigh your technical abilities. Create a culture of value in your department and workplace. Perception is almost everything; your perception of yourself will affect the way others see you. Who you are is extremely valuable; there is only one of you. Be the best "You" you can be and maximize your effectiveness and impact in your organization. This session will challenge you to see that who you are is not simply your title, or even your job function. Learn how you are so much more... and understand how that is an added asset to your employer, family and most importantly, yourself.

Campus As Architectural Lab – The American University of Cairo
Presenters: Noel H. S. Knille, AIA, ASLA, Associate Vice President for Campus Services, The American University in Cairo; Khaled Tarabieh, Ph.D., Associate AIA, Assistant Professor of Sustainable Design, GSAS CGP, LEED AP (O+M), The American University in Cairo

University architectural students need real world “projects” with real life “clients” to simulate their professional life after graduation; on the other hand, university facilities are always looking for creative approaches for optimal learning spaces on campuses to optimally serve the ever changing academic programs and ever evolving students. Hence the idea was launched for Campus Services at the American University in Cairo (AUC) to create project Request for Proposal (RFPs) for potential projects in the pipeline dealing with the constraints of the actual locations throughout our two campuses in downtown old Cairo “Tahrir Square Campus” and the suburban campus located in the new city “New Cairo”. The first project idea was a sustainably designed Craft House within the Student Residences at the New Cairo Campus; hence the professor who teaches Sustainable Architecture at AUC was contacted and agreed to incorporate the project into his curriculum. Several other projects including a Sustainable Student Center, a Sustainable Classroom Expansion to a Tahrir Square Campus and a K-12 Laboratory School have been incorporated into the rigorous architectural curriculum at AUC and designed by architectural students. The results of this initiative are mutually supportive in several ways: students have real world design experience, Campus Services obtains creative ideas for campus designs, students feel more ownership and understanding of the campus in which they learn, academics and administration work collaboratively for the betterment of the students and the campus, and all involved just have a creative and valuable experience.

Energizing Facilities: Modernization & Energy Efficiency
Presenters: Crystal McDonald, Policy Advisor & K-12 School Lead, Office of Energy Efficiency and Renewable Energy, U.S. Department of Energy; Indrajeet Viswanathan, Energy Manager, Alexandria City Public Schools; Zach Lammers, Energy Conservation Engineer, Anne Arundel County Public Schools; Justin Moss, Coordinator, Energy Management, Fairfax County Public Schools

For many school districts, energy costs are second only to salary costs and exceed the cost of supplies and books. Every dollar saved on energy could be spent on educational resources. This session will provide a framework to explore funding mechanisms, energy benchmarking, and high-efficiency technology prioritization to support school facilities modernization. The panel will feature three leading school districts partnering with the U.S. Department of Energy's Better Buildings Challenge, and that have implemented district-wide energy-efficiency strategies to reduce energy consumption and free up critical funds that can be reinvested into other district priorities. The panel will be moderated by Crystal McDonald, K-12 School Lead for the U.S. Department of Energy's Better Buildings Challenge in the Office of Energy Efficiency & Renewable Energy.

Facilities Performance Indicators meets Big Data: The Exciting Future of APPA’s FPI 2.0
Speakers: Ted Weidner, Ph.D., PE, AIA, CEFP, DBIA, Associate Professor, Purdue University; Erik C. Backus, P.E., LEED AP BD+C, ENV SP, FMP, Dept of Civil and Environmental Engineering

APPA's Facility Performance Indicators Survey and Report (FPI) has been available for years to provide facility officers with metrics that track the health and performance of campus facilities. The CFO uses metrics to monitor the financial health of the institution, the Provost uses metrics to track student performance and progress. The FPI is now being retooled so the complex issues inherent in facilities are more meaningful and more widely understood by both facility officers and others. The presenters will demonstrate meaningful visualizations and dashboards that will enable the mass of numbers (big data) to come to life and convey a message. Come see the beta version of these new information tools.

Housekeeping Spaces & FTE Calculations
Presenter: Mathew Trickel, Facility Planner, North Carolina State University

Creating FTEs can be a complicated time consuming tedious task that is difficult to understand. In this presentation we will breakdown the current calculating processes and gaze into the future. We will convert architectural descriptions to housekeeping space uses while delineating cleanable square feet. Demonstrate how an online database tags housekeeping space uses and determines the building's and zone's cleanable square feet and floor surface types. Learn to set up FTE databases with cleaning time studies, matrix term groups with frequencies and the calculation assembly process. Observe NCSU's FTE calculation tool in action with its seven cleaning frequency scenarios, cleaning time study selection process, building and zone FTE scenario comparisons, SF and FTE matrix term group totals comparison chart illustrations. NCSU's “Think and Do” attitude promotes leadership by simplifying the processes and managing the resources while transparently restoring our credibility to save jobs.

Making the Case for Diversity & Inclusion Leadership in Facilities Management
Presenters: Winnie Kwofie, Assistant Director Facilities Operations, Stanford University School of Medicine; Kimberly Case-Nichols, Director of Space Management, UNLV School of Medicine

As one of the oldest professions on the academic campus, there is tremendous opportunity for facilities management organizations to be as diverse and inclusive as the community of students and faculty they serve. Researched published in the Deloitte Australia reveals that diverse and inclusive teams outperform their peers by about 80%. The value of the differences in human perspectives enhances our learning experiences, exposure and promotes our capabilities to adapt to change. With the changing workforce demographics, facilities organizations have the opportunity to influence staff to achieve their highest performance. By promoting an inclusive work environment, we can attract, empower and retain the diverse talents that will enrich lives and the whole organization. The program will focus on peer engagement and open dialogue on experiences around developing diverse and inclusive workforce.


Modernizing Infrastructure for Institutional Success
Presenters: Dr. Colin Coyne, Chief Strategy Officer, Samford University; Russell Garcia, Director, Higher Education for North America, Johnson Controls

Higher education institutions are facing increased pressure to attract and retain students and faculty, throwing campus facilities and infrastructure into the spotlight. Because campuses reflect student's quality of life and academia, universities are eager to modernize aging infrastructure and outdated technologies to demonstrate their commitment to campus communities. To enable a comfortable environment to learn, serve and grow, campuses are implementing innovative technologies including LED lighting retrofits and upgrades, sustainable design and building automation systems, and utilizing a central plant to ensure it meets optimal efficiency levels and for ongoing maintenance. In this session, Russel Garcia will focus on modernizing and maintaining the central plant to support institutional success, including recruiting and retaining the student body. Additionally, Stamford's Dr. Colin Coyne will offer insight into the campus infrastructure project that Samford University recently undertook in 2016, including goals and challenges, and how other institutions can follow suit.

Modernizing Waste & Recycling Operations
Presenters: Leila Dillon, VP Global Marketing & North American Distribution, Bigbelly; Justin Dinardi, Project Manager Facility Services, Northern Arizona University; Carly Rizor, Superintendent of Grounds, University of Illinois at Chicago; Mark Helms, Assistant Vice President Physical Plant, University of Florida

Technology and innovation are changing the status quo for a core facility service: waste and recycling management on campus. From overflows and windblown litter plus large bin footprints with a mismatched aesthetic, to a lack of measurable recycling and multi-tasking facilities crews - campuses are solving their most common waste challenges with a smarter solution: modernized waste management. Colleges and universities across the globe are implementing a smarter way to handle waste and recycling that delivers data-backed, measurable results that make the case for scaled implementation. In this session, we will hear from a campus leader who paved for pathway for modernizing waste operations on campus and successfully made the case to implement this smarter solution. They will share their story and lessons learned in increasing productivity, keeping waste in its place, and introducing measurable public recycling, all while capturing data to serve the campus today and plan for the growth of tomorrow.

Next Generation Learning Organization: Washburn University
Presenters: Richard Connell, Director of Facilities Services, Washburn University; Keven Ward, Public Sector Consultant, Trane

Post-secondary institutions are facing a “perfect storm” (including aging facilities, slowing growth in enrollment, reduced capital investment and leaner-than-ever facilities staffing) that will require a new way to provide “top shelf” means and methods to meet the needs of a progressive physical plant. This new “norm” will require new management realities to address: an aging/retiring workforce, the rise of Internet of Things and remotely connected buildings along with an ever-advancing technology and skills gap. The presentation will address how facility managers can address this perfect storm by incorporating energy and building performance analytics for informed decision-making. Picking the right partners and deploying state of the art energy and building performance analytics can be utilized to track site-specific energy consumption and usage patterns, while enabling facilities managers to more fully visualize actual building performance and helping all team members “peer around the corner” and take a more predictive approach. Armed with advanced analytics, along with the right partner, the progressive facility management can make much more informed decisions for project prioritization and justification, along with creating a high performing assessment and staffing model. Presenters will feature a successful ongoing case study that have established that and continues to pay dividends with ongoing energy savings and increased end users satisfaction. An interactive approach that features a live audience polling app will be incorporated to keep the presentation interactive and engaging.

Securing Our Communities Together
Presenters: Pat Patton, Director, Security and Operations, University of Regina; Sue Riseling, Executive Director, IACLEA

As all Universities face financial challenges, Partnerships become more important. Working together with you Campus Security/Police is a natural relationship that can be even stronger in the future. How can APPA work together with IACLEA (International Association of Campus Law Enforcement Administrators) to bring out the best in both to help make Universities and Colleges safer?

Strategic Leadership for Large Organizations
Presenters: Dave Button, MSc, PEng, CEFP, PMP, Vice President, Administration, University of Regina; Glen Haubold, Associate Vice President for Facilities and Services, New Mexico State University; Mike R. Johnson, Associate Vice Chancellor Facilities Management, University of Arkansas; Peter Strazdas (Pete), Associate Vice President Facilities Management, Western Michigan University

Technical proficiency served many of us well early in our facilities careers, but success in leading a large organization as the chief facilities officer demands a different skill set. During this interactive panel discussion, four panelists will discuss their mistakes, lessons learned, and successes, as well as the competencies that they needed to develop and add. If managing and leading a high performing facilities organization in higher education is your career goal, this session will help you move from tactical to strategic thinking. Attendees should bring questions about their leadership and career path opportunities.

2:45 PM -  3:00 PM
Networking Break

3:00 PM -  4:00 PM - Educational Breakout Sessions
Advanced Facilities Analytics – University of California/San Francisco Best Practices
Presenter: Eliahu Perszyk, Water Program Coordinator, University of California, San Francisco

University of California San Francisco (UCSF) has implemented a multi-year program to upgrade communication networks and metering infrastructure across the campus. Analog meters are being replaced with electronic meters hard-wired into the building management system. Data is output to SkySpark building management software, which enables the Facilities team to analyze and compare data trends, and program building management analytics. Optimized data analytics are being used to maximize building utility efficiency, while ongoing monitoring of building systems enables Facilities to maintain equipment performance and efficiency. Cost benefit analysis of equipment retrofit projects are assessed using system data. Advanced metering infrastructure and powerful data analytics software results in high efficiency building operation and identification of retrofit projects, which add value to UCSF Facilities operations.

Challenging Openings In Existing Building Infrastructure – Managing ADA Accessibility
Presenters: Jeremy Saline, Director Higher Education, ASSA ABLOY; Jay Vaitkus, Director of Business Development, Power Operators Norton Door Controls; Ruthann Manlet, Associate Director, University of Minnesota

Please join ASSA ABLOY and the University of Minnesota as they lead an educational session describing how facilities management can provide ADA accessibility deeper into existing building infrastructure for students, professors and employees. The conversation will be centered on how to complete this when trying to manage challenging openings in existing buildings with limited maintenance budgets. We will also educate facilities personnel on how they can accomplish this when abiding by ADA code requirements, and complexities of interfacing with expansions of access control systems and increasing demands from students and staff. ASSA ABLOY and the University of Minnesota will also review live examples from Universities, and engage participates in problem solving conversations based on overcoming challenging openings therefore participants will take away an action plan they can immediately implement on their campus for expansion of ADA accessibility deeper into existing buildings.

Collaborating to Prioritize Facilities
Presenters: Jodi Soboll, Director, Infrastructure and Utilities/Deputy Executive Director, Facilities Services, University of California, San Francisco; Meredith Hargreaves, Senior Lean Practitioner, Haley & Aldrich

Like many universities, the University of California, San Francisco (UCSF) has a growing list of deferred maintenance and capital improvement needs. The Facilities Services department needed to clearly identify and create a Facilities Investment Needs (FIN) program in 2011, in which it created a streamlined process to quantify and prioritize a comprehensive list of the campus' deferred maintenance and capital improvements needs. But when the FIN intake process occurred each year, it was found to be inconsistent and unpredictable, leading to last minute changes, an incomplete list, and occasionally, a costly “active failure.” In 2016, the Facilities Services department had two highly collaborative workshops using a philosophy called Lean to engage customers and stakeholders alike in improving the process by seeing the problems from all different perspectives, and making improvements. Today, the FIN list has become more complete, reliable, and stable based on clear definitions and open communication among the team; this has enabled staff and leaders to make data-driven decisions and mitigate potential liabilities and code violations, as well as decrease unscheduled maintenance. The UCSF story reflects a unique approach to collaborating in an unlikely way on a project that has significantly helped Facilities, and the institution at large.

Conserve My Plant – Saving Energy & The Environment
Presenters: Trevor Liddle, Vice President - Finance and Administration, Texas A&M International University; Debra Jones, CEM, CSDP, Program Manager, Schneider Electric; Jess Davis, Program Co-Developer, Schneider Electric

Our students are our future and educating them to be more responsible with energy will ultimately affect them in their everyday lives. By incorporating energy education into the school curriculum and activities into daily schedules, students and staff will learn how everyday actions can save energy and by upgrading facilities to run at greater efficiency, we can save money and ensure a sustainable future for both ourselves and our children. The Conserve My Planet Behavioral Program puts students in the driver's seat, helping them to understand how they can make changes today that will help everyone tomorrow. Students learn how to minimize energy use, empowering them to make the changes necessary to be energy smart in our schools.

Ensuring You Are Ahead of the Curve – CFATS Compliant
Presenter: Maureen Kotlas, CSP, Executive Director, Department of Environmental Safety, Sustainability & Risk, University of Maryland College Park

The Department of Homeland Security (DHS) Chemical Facility Anti-Terrorism Standards (CFATS) have been in effect since 2007. The requirement to comply with the regulation is triggered by the possession of one or more of a list of chemicals of interest, some of which are commonly found at colleges and universities. DHS has stated that they believe many higher education institutions are unaware of these requirements. The presentation will cover the basics of the regulation, how it might apply to your institution, what to do if you haven't taken action, and the penalties for non-compliance. Time will be provided for questions.

Everything You Need and Want to Know About APPA’s Credentialing Program

This comprehensive APPA Credentialing session is designed to showcase all the preparatory materials available to you on APPA's Customized Interactive Learning (CIL) portal. If you are interested in attaining an EFP or CEFP credential for one or more of your institution's staff members or yourself, this course will allow you to ask questions and get a very deep understanding of the following:
What is the EFP and CEFP and which one is right for me?
What are the steps I must take to attain my credential and what resources does APPA provide?
Why is attaining my credential so important to my professional development growth?

Flipping Customer Service!
Presenter: Shawna Code, Director Facilities Management, Weber State University

We doubt this presentation will be like all the other customer service trainings you have attended in the past. You know the ones, with platitudes like, 'The customer is always right!' or “Anticipate the customer's needs.” Instead, join us for a lively conversation about flipping our mindset concerning customer service and focusing on the customer's role in the service transaction, rather than the employee's role.

Go Local: Forming A Regional Chapter
Presenters: Art Frazier, Spellman College; Tony Guerrero, University of Washington Bothell; Nicole Sanderson, University of Washington Bothell; Jodie Sweat, Kennesaw State University; David Turnquist, University of Colorado Denver|Anschutz Medical Campus

Go Local. APPA chapters are an integral part in the success of APPA and the six regions. They offer you the opportunity to network with others across your state or local region and deliver professional development opportunities specific to you. But, how do you get started? What resources are available for you to get started? What are the benefits to starting a chapter? The panelists represent some of the most successful chapters within APPA. Come listen to representatives from GAPPA (Georgia), COAPPA (Colorado), NWAPPA (Oregon and Washington) and MD/DC APPA (Maryland/ DC). They will share with you their successes, hurdles, suggestions and the overall benefit of starting a chapter.

Issues with Recovery and Recharge in Higher Education
Presenters: Glen Haubold, New Mexico State University; David Reynolds, P.E., University of North Texas

Recovery and recharge were generally initiated as a methodology to recapture and recover costs incurred for "non-maintenance" minor remodeling in the 1980s. Many institutions used this cost recovery to finance the addition of staff. As institutional physical plant departments grew more sophisticated and evolved into the professional management organizations that they are today, growth of "construction crews" and the full recovery of administrative costs allowed departments to expand further through billing for non-maintenance work. The investigation explores the role that recovery and recharge play in the overall facility budget, as well as the benefits and challenges that this creates for the facilities unit.

It's the Outside that Counts! Building Envelope Investigations
Presenter: Mark Van Dalen, P.Eng., Business Development Manager - Advisory Services Underwriters Laboratories, CLEB Building Science

Envelope components and assemblies all too often fail to perform as anticipated with premature performance problems arising well before the end of a normal and reasonable life cycle. These problems can include such concerns as water leakage, thermal discomfort, deterioration, and pest infestations. Even when envelope components and assemblies perform exactly as anticipated, they often have a finite service life that leads to cyclical costs over the life of an asset. For these reasons, the building envelope is one of many systems that needs to be managed over the life of building, and should be part of a building owner's approach to total cost of ownership. This session will explore common performance issues found within the building envelope, and explain how regular condition surveys, detailed investigation and performance testing should be an important part of a total cost of ownership strategy, one that supports sufficient and timely capital funding for the replacement of envelope elements.

Mastering Facility Service Requests
Presenter: Steven Hanes, Technical Sales Consultant, AssetWorks

For many facilities customers, there's an unfortunate perception that once a work order has been entered into the system, it's promptly forgotten. Customers experience anxiety as they wait for their service requests to be fulfilled. But, by understanding the psychology of wait anxiety, and properly managing your customer's waits, you can have a direct impact on their overall satisfaction. So, how can we reduce this “wait anxiety” for our customers? By confirming receipt of their request, communicating progress, providing estimated wait times, and explaining delays you can keep them more content. Even if you're waiting for a part on backorder, or experiencing an unusually high volume of requests, communication is key. In this presentation, we'll explore science backed methods for keeping your customers happy while increasing efficiencies within your department - while looking at case studies from universities who have implemented customer service solutions.

Solar Decathlon: Students, Faculty & Facilities
Presenters: Mike Gebeke, Assistant VP for Facilities Management, University of Alabama at Birmingham; Julie Price, PhD, Sustainability Manager, University of Alabama at Birmingham; Bambi Ingram, Sustainability Coordinator, University of Alabama at Birmingham

The University of Alabama at Birmingham (UAB) participated in the Department of Energy's 2017 Solar Decathlon, a 2-year competition to design and build a net-zero home. UAB Facilities partnered with the School of Engineering on the initial grant application and participated in the 1-year design phase through regular meetings with the academic design team. At the start of the construction phase, Facilities took the lead in construction scheduling, procurement, providing staff tradespeople for specialty work, and arranging logistics for transportation to competition. Students who designed the house were engaged in construction at every phase. More than 35 Facilities staff tradespeople and students traveled together to competition to reassemble the house, compete, and disassemble for the return trip. Facilities has committed to locating the house on campus as a living-learning residential laboratory. This unique collaboration between an academic program and Facilities provided students, faculty, and administrators with insight into the challenges that each group faces in their daily work and with the project at hand, and effectively incorporated each skill set to produce an extraordinarily successful, prize-winning project.

Understanding the Lifecycle Cost of a Building Automation System
Presenters: David Handwork, PE, Assistant Vice Chancellor for Facilities Management, Arkansas State University; Drew Mire, Chief Executive Officer, Computrols, Inc.

Life cycle cost is something we innately consider when making large-scale and long-term purchasing decisions in our daily lives. Investing in a building automation system should be no different. While many facility managers and administrators focus on the initial price tag, the cost and savings over the next 5 to 10+ years should be what really drives this decision. Factors such as maintenance contracts, warranties, controller failure, adding new components, and service calls must be considered. At the end of the day, you want a system that your facility's team can manage to ensure you are saving what energy you can, reducing operating costs, and most importantly, keeping your students and faculty comfortable and healthy.

Young Professionals: We’re Not A Challenge, We’re An Opportunity!
Presenters: Jill Burris, University of Arizona; Kathia Perez Gin, University of Arizona

In this presentation, three young professionals, Hilary Ego from San Mateo County Community College District, Tony Gillund from The Ohio State, and Cassie Lubenow from University of Washington Bothell, will discuss the role young professionals play in Facilities in Higher Education. Facilities departments around the country are currently faced with a maturing workforce and have found it challenging to recruit and retain young professionals. Hilary, Tony, and Cassie each work as sustainability professionals within their Facilities Departments and will discuss the value of having sustainability positions to not only increase operational efficiency, but as an opportunity to train the next generation of facilities leaders. With many innovative and competing job opportunities available for today's young professionals, it is important to invest in young professionals' professional development to retain talent.

4:00 PM -  4:15 PM
Networking Break

4:15 PM - 5:00 PM
Business Partner Advisory Committee Meeting

4:15 PM until 5:00 PM
Regional Business Meetings

5:30 PM - 7:00 PM
APPA Awards Reception