APPA 2018
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Saturday, August 4, 2018 Programming & Events

7:00 AM - 2:00 PM
Member & Exhibit Registration

7:00 AM - 8:15 AM
APPA's Award's Breakfast and Governance Meeting

8:15 AM - 9:30 AM
General Session

9:30 AM - 1:30 PM
Hall of Resources

11:30 AM - 12:30 PM
Regional Officers Meeting

11:30 AM - 1:00 PM
Lunch w/ APPA Business Partners & Exhibitors

1:30 PM - 2:30 PM – Educational Breakout Sessions
Big Projects Small Campus
Presenters: Robert Wall, CEFP, Director of Facilities Management, University of Arkansas at Pine Bluff; Sterling Miller, Business Development Manager, Performance Services Inc.

In 2014 the University of Arkansas at Pine Bluff made it a strategic priority to modernize and upgrade university infrastructure and facilities. By 2015, Facilities Management had conducted a facilities condition assessment and completed its first comprehensive Campus Master Plan. The physical plant has been transformed into modern facilities management program. Since then, UAPB has increased external capital funding and completed a number of high profile projects including the largest public solar array in Arkansas. This presentation will highlight UAPB's APPA journey, story of its campus modernization, as well as important lessons learned when undertaking large complex projects on a small public campus.

Enhancing A Diverse & Inclusive Learning Environment
Presenters: Robin Everhart, Senior Vice President and Chief Diversity Officer, Cintas Corporation; Winnie Kwofie, Assistant Director Facilities Operations, Stanford University School of Medicine; Kimberly Case-Nichols, Director of Space Management, UNLV School of Medicine

One of the most difficult conversations to have on any campus is the subject of diversity and inclusion (D&I). Not a day goes by without a public issue or incident that highlights the silos of our differences be it ideology, race, gender, ethnicity, belief or values. Over the last decade, the Association of American Colleges and Universities (AAC&U) has been leading a key initiative aimed in helping education institutions to establish diversity and inclusion as part of the core elements to achieving the expected students' learning outcomes. As stewards of the institutions' spatial environments, facilities professionals have a significant responsibility to acknowledge the increasing diverse student population and to create an immersive culture through recruiting and developing diverse staff to serve these changing demographics to ensure student success. This presentation will highlight key concepts in diversity and inclusion, identifies underrepresented groups and provide insightful strategies that lead to staff recruitment, retention and learning experiences though a multicultural lens.

Facilities Management Apprenticeship Program
Presenters: Christopher M. Kopach, Assistant Vice President of Facilities Management, The University of Arizona; Jenna Elmer, HR Assistant Director for Facilities Management, The University of Arizona

Since 2013, the University of Arizona's Facilities Management Department has ran a registered apprenticeship program. We recently graduated our first class of 10 apprentices and we have started the next class. This session will review the importance of apprenticeship programs as a talent management strategy and will focus on the following key learning objectives:

ISSA’s Cleaning Industry Management Standard: Benefits and Opportunities
Presenters: Brant Insero, Director of Education, Training, Certification and Standards International Sanitary Supply Association; Michael Love, Director, Caretaking ,University of Calgary

CIMS is the first consensus-based custodial services management standard that outlines the primary characteristics of a successful, quality cleaning organization. Compliance with the standard is intended to demonstrate how a facilities organization is structured to deliver consistent, quality service designed to meet the customer's needs and expectations. ISSA also offers a CIMS Certification program, which provides a pathway for facilities and custodial operations to demonstrate successful alignment and adoption of the standard to the customer. This session will provide an outline of the key components of the CIMS standard; offer an understanding of the benefits of CIMS certification for educational facilities organizations, and explain how the standard can be implemented and leveraged for positive impact on your campus.

Matching People’s Management Drives
Presenters: Patti Mitchell, Assocaite Director - West Zone, Capital Programs, University of California San Francisco; Meredith Hargreaves, Senior Lean Practitioner, Haley & Aldrich, Inc.

Like many universities, the University of California, San Francisco (UCSF) is trying to continuously improve and optimize resources. Some at UCSF are using an assessment tool called Management Drives to help them understand what drives the work behaviors of each team member and what work is best for them given this information. It also helps staff to better understand themselves and each other when working together: what influences their behavior and actions. This allows staff and leaders to understand how to bring out their best individual and group potential, and understand if (and when) the right people are in the right roles. Management Drives helps teams learn whether individuals are people-driven, process-driven, results-driven, action-driven, vision-driven, and more. It helps to understand where they may have areas to work on in their job functions, and how to best engage them.

Mission Impossible: Demystifying the APPA Award Process\
Presenters: Elizabeth Clark, Penn State University; EJ Hook, University of Montana; Tony Ichsan, Portland Community College

The MISSION of APPA is rooted in three facets – education, research, and recognition. Learn how these APPA recognitions can help you professionally or provide your department a seat at the table. Annually, deserving individuals and institutions are recognized for their contributions to our field of educational facilities management. Have you ever thought, “I know someone who is an APPA Pacesetter” or “Gee, my institution could win that award!” but did not know where or how to get the award nomination process started? Winning an APPA award is POSSIBLE. This panel discussion, led by members of APPA's Professional Affairs Committee, is for you! Join us to learn about the individual and institutional awards that APPA bestows to find out how you can influence who will be on APPA's award stage in 2019 and beyond.

Mobile Workforce – Michigan State University’s Team
Presenter: Adam S. Lawver, Campus Services Director, Infrastructure Planning and Facilities, Michigan State University

Michigan State University's facility department has begun a new initiative to implement mobile technology across the workforce. The vision is to better equip the 21s century workforce with a digitally interconnected environment. Decisions are made every day by the frontline workforce yet for years the workforce has been limited by the lack of access to information. You will learn how the facilities team has organized a unit-wide effort to purchase and deploy over 1100 mobile devices and align technology systems to create an information ecosystem for knowledge management. Concepts of implementing action analytics and evidence-based decision making to advance culture and improve customer requirements will be discussed with real-world examples to help you and your organization become more evidence based and leverage technology to improve the daily routine and habits of the workforce.

Navigating the Generations
Presenter: Michelle Frederick, Senior Director, Talent Development, American University

By the 2020, it is predicted that millennials will be dominating the workplace. This is also the first time in history there have been four distinct generations in the workplace. This diversity not only among workers, but also in the university community, can present many challenges. This session will explore the differences and commonalties among the generations and their defining experiences and characteristics. It will also explore tools and techniques for communicating and working students and colleagues of all generations. Each brings great richness and strengths to university community.

Pillars of A Successful JOC Program
Presenters: Mike Coberley, FMP, GA/C, Executive Director, Brown & Root Industrial Services LLC; James G. Norcom, III , FMP,CJP, Principal Project Manager, Facilities Planning and Construction, University of Houston System; Rick Farrag, PE, PMP, Vice President, Brown & Root Industrial Services LLC

Today's facility managers face the daunting task of doing more with less. While staff and capital budgets are being cut and costs for new construction escalate, refurbishing existing facilities becomes an ever more attractive and necessary prospect. Unfortunately, the traditional procurement methods to solicit and contract these projects don't provide the facility planner with the quick response and budget control required. However, there is an alternative procurement vehicle that truly has the possibility of being better, more responsive and more cost effective… three things all managers dream of. Job Order Contracting (JOC). However, owners sometimes build in to their program roadblocks to its success. The purpose of this presentation is to educate the attendee on what Job Order Contracting (JOC) is, how it works, and how to develop a successful program

Student Drive Approaches to Campus Sustainability
Presenters: Marion B. Bracy, Vice President of Facility Planning & Management, Xavier University of Louisiana; Richard Peters, PhD, Associate Professor, Division of Business, Xavier University of Louisiana; Latonia Viverette Batiste, PhD, Director of Sustainability and Energy Efficiency, Facility Planning & Management, Xavier University of Louisiana

The word and concept 'Sustainability' has become relatively ubiquitous in contemporary American landscapes. Educating for sustainability involves students making decisions about a range of environmental, economic, and social issues. To contribute to student success, facilities managers are employing creative measures to conserve natural resources, ignite economic development and enhance town and gown relationships. Each measure contributes to a more sustainable environment with direct or indirect impacts of reducing the cost of operations and increasing student engagement. While expectations are high, there is little consensus of what Sustainability is, or why it is important, and how it should be designed to achieve desirable student outcomes. There is a litany of anecdotal opinions to suggest that young adults care little for the environment but without proper investigation, society are left to their own devices to perpetuate stereotypes concerning the relationship between the students attending urban campuses and Sustainability. At many urban higher educational settings, there have been attempts at creating holistic sustainability programs, it seems appropriate to explore the antecedents, undertones and consequences of campus sustainability, with specific respect to college campuses in urban settings.

UAB Academic Small Business Alliance
Presenter: Robert McMains, Senior Facilities Officer, UAB Facilities Division; Demetria P. Scott, Manager, UAB Small Business Inclusion

Facilities Division, Planning, Design and Construction The Academic Small Business Alliance (ASBA) program at UAB began in January 2015 creating a collaboration between the Department of Small Business Inclusion, within the Facilities Division; the UAB Collat School of Business, and a number of small business owners from the greater Birmingham area. The program created a talent pipeline from UAB into employment opportunities with small diverse business enterprises (DBEs) in a way that enables them to build capacity and succeed. As a part of ASBA, students are selected from UAB's Collat School of Business and placed for internship opportunities that complement the needs of the small business. Thanks to exponential success, the program has now expanded to include UAB School of Engineering and UAB School of Health Professions. The ASBA program is just one way UAB Facilities Division is fostering student success.

Military Transition Workshop for Careers in Educational Facilities
Speakers: Michael C. Miller, Chief of Private & Public Engagement, Department of Defense Transition to Veterans Program Office

APPA 2018 conference registrants are cordially invited to attend today's APPA Military Transition Workshop, a separate event held in conjunction with the APPA 2018 annual conference. In partnership with the Society of American Military Engineers (SAME), APPA has invited active military personnel within the Washington DC area to learn about the educational facilities profession, the job opportunities, APPA's resources, and the first-hand experiences of former military who have successfully transitioned to educational facilities careers. Feel free to join us and enhance the event networking experience for members of the military attending today's event.

2:30 PM - 2:45 PM
Networking Break

2:45 PM – 3:45 PM – Educational Breakout Sessions
Addressing Deferred Maintenance with Advanced Facility Condition Assessments at the University of Arizona
Presenters: Phillip Saieg, CEM, LEED AP O+M, Technical Services Regional Director, McKinstry; Christopher Kopach, APPA President, Assistant Vice President, Facilities Management, University of Arizona

With growing backlogs of deferred maintenance and increasing amount of ongoing repairs, higher educational institutions across the region are faced with rising needs for investment to address the needs of campus buildings. This presentation will show how the University of Arizona is strategically addressing their deferred maintenance, and the tools utilized from assessment and planning through implementation. We will share an interactive visualization tool which leverages comprehensive facility condition assessments that can be used to make data-driven investment decisions by systematically identifying and prioritizing major deficiencies.

Cleaning & Disinfection in a Changing World – Best Practice
Presenter: Mark Warner, Senior Training Specialist, ISSA's Cleaning Management Institute

The world is changing every day, and our approach to cleaning and disinfection needs to change with it. From cleaning floors and carpets to disinfecting after an infectious disease threat, the key to success is the knowledge of existing standards, current regulations, as well as state-of-the-art Best Practices. This program will address the history, as well as the future of cleaning professionals as the front line of defense for any organization.

Data Driven Decisions Making for Facilities
Presenters: Bill Taylor, Sr Director, Facilities Management, California Institute of Technology; Ann Forman Lippens, Practice Manager, EAB

Facilities units have their fingers on an ever-increasing amount of data. Among the asset inventory, the computerized maintenance management system, the building automation system, facility condition information, and utility consumption information, leaders run the risk of being overwhelmed before they can leverage these data. Explore how to dial down the noise and pinpoint key performance indicators, how to translate the data into decisions, and how best to communicate data with academic leaders. The presentation draws on best practice research by EAB and showcases how Caltech has effectively used data to drive decisions that align Facilities support with institutional objectives.

How Reusable Insulation Saves Energy, Cuts Emissions & Spells Sustainability
Presenters: Richie Stever, CHFM, LEED AP, Director of Operations and Maintenance, University of Maryland Medical Center and Midtown Campuses; Frank Kovacs, President, Shannon Enterprises of W.N.Y.

According to Engineered Systems magazine, a proper audit is the key to knowing exactly where energy-savings and payback opportunities lie for universities. It's also important, say energy managers, to know how to compile the field data to present energy savings and get immediate approval from utility rebate programs if available. “We discussed improvements we wanted to make for the steam lines into the University of Maryland Medical Center," says Mike Kempske, distribution manager for Veolia North America, “and their reusable insulation project came [to our attention]; we thought it was good to partner with them on this to improve the temperature of the mechanical rooms."

“Once we were really educated about the construction and benefits of reusable insulation, we were sold," says Richie Stever, director of Operations and Maintenance for the University of Maryland Medical Center (UMMC) in Baltimore. “People assume insulation is fiberglass, with a cover; they don't think of it as a blanket to remove and replace and make an item accessible and safe."

This presentation will look at a case study focusing on one of UMMC's energy-efficiency programs. The presenters will take attendees through the baseline state of energy consumption and pinpoint strategies and tactics for how the university researched and identified a new energy-saving tactic and tools. The presenters will give attendees the tips and tricks they need to arm themselves with to make similar improvements with their respective systems.

NFPA 3000 - Active Shooter/Hostile Event Response (ASHER)
Presenters: John Bernhards, Associate Vice President, APPA; John Montes , NFPA 3000 Staff Liaison, National Fire Protection Association

As more hostile events continue to occur around the world, it is critical for first responders, emergency personnel, educational facility managers, hospital officials, community members, and others to have the information they need to be prepared when attacks occur. NFPA® has developed a new standard – NFPA 3000, Standard for Preparedness and Response to Active Shooter and/or Hostile Events – to address that need. NFPA 3000 identifies the minimum program elements necessary for organizing, managing, and sustaining an active shooter and/or hostile event response program and to reduce or eliminate the risks, effect, and impact on an organization or community affected by these events. The document addresses the following areas and others: Facility readiness, risk assessment, planning, resource management, organizational deployment, and more. Understand the requirements and obligations of NFPA 3000 and how it could impact your institution's facilities operations and emergency planning in this informative session.

Planning for Efficient Campus Infrastructure
Presenters: Rachel Petropolous, Energy Specialist, The University of the South; Kathia Benitez, Director of Sustainability, Northwestern University; Sally Grans-Korsh, Director of Facilities Management and Environmental Policy, National Association of College and University Business Officers (NACUBO); Nathaniel Allen, Fellow, U.S. Department of Energy

How can colleges and universities leverage deferred maintenance and competition with peer schools to create opportunities for efficient, sustainable, and modern facilities? The University of the South (Sewanee) will discuss the success of their Campus Infrastructure Renewal Program and how it has stemmed the tide of deferred maintenance, made them proactive instead of reactive, and funded numerous campus upgrades including an overhaul of their main library, reducing energy use by an expected 30%. Meanwhile, Northwestern University will share the secrets to their comprehensive, new Campus Sustainability Plan for a carbon neutral campus by 2050, as well as how they were able to transform a 63-year old building into their first LEED Platinum structure on campus. NACUBO will discuss pathways for schools to finance efficient new facilities and retrofits, and how to make compelling cases for facility upgrades to administrative business officers. Finally, the U.S. Department of Energy will frame the energy efficiency leadership demonstrated by these schools, and advise how other schools can replicate their success by taking advantage of free DOE resources for busy facilities professionals.

Pursuing Happiness Through The Songwriter’s Lyrics
Presenter: Glenn Smith, Emeritus (former Director of Facilities Services at Bryn Mawr College)

Our Declaration of Independence refers to our inalienable right to the “pursuit of happiness.” In fact, the goal of every leader should be to create a work environment where employees find joy and happiness in their work. Yet this can be a challenging task as each person's “pursuit of happiness” is unique, and according to the scientific experts in the field of positive psychology, we often pursue things we think will bring us happiness, only to find that they don't. In studying this subject for several years now, as it relates to joy and happiness in the workplace, I have uncovered several “truths” through the lyrics of different songwriters. An exploration of these “truths” will provide an entertaining, interactive, educational, and “musical” presentation.

Safety & Savings Former Greener Laboratories
Presenters: Mike Gebeke, Assistant VP for Facilities Management, University of Alabama at Birmingham; Julie Price, PhD, Sustainability Manager, University of Alabama at Birmingham

As a research-intensive university, ranked 22nd nationally in NIH funding, the University of Alabama at Birmingham (UAB) is Alabama's largest employer and largest electricity user. UAB Facilities piloted a Green Labs program to reduce use of energy, water, material goods, and hazardous chemicals in labs while supporting research integrity and improving safety. Participants completed an online survey, then were provided recommendations for improvement which ranged from behavioral changes like closing fume hoods to installing equipment timers. After 6 months, the labs again completed the survey to receive an award of certification and Green Labs logo for lab use in grant applications, website, and lab door. One lab with only six staff members reported changes that will save 48,000 kWh annually. Participants reported increased engagement with fellow lab members and improved sense of safety and ownership of lab facilities. The voluntary program is now expanding institution-wide with rolling enrollment.

The Facilities Services Experience & Student Success
Presenter: Michelle Frederick, Senior Director, Talent Development, American University

Many service initiatives are built upon a “fix” to make the organization service focused. However, creating the service experience is an ongoing commitment by leaders and staff alike. This session will focus on the essential pieces for crafting a sustainable facilities service experience and its connection to student success:

• Service Success Loop
• A Service Vision
• Engaging the Organization
• Service Processes That Work

By shifting the focus within Facilities to the service experience, Facilities departments will be ready to meet the many changes and challenges of the landscape of higher education and the student experience.

3:45 PM - 4:00 PM
Networking Break

4:00 PM – 5:00 PM – Educational Breakout Sessions
Automated Energy Audit With Drones
Presenter: Eric Waterfall, Analyst, Weber State University

Learn the benefits, costs, and mitigatable risks associated with drone use as an energy audit tool. Through the use of thermal imaging, automated drone piloting, and cloud computing, new drone users can efficiently collect data and build models in a presentable way to share with stakeholders and team members. This program is designed to help attendees, and then highlighting one of the hundreds of uses specific to facilities managers.

Charitable Reuse – Forget the Landfill
Presenters: Dana Draper, COO, IRN – The Reuse Network; Michael Lyons, Assistant Director Purchasing, Boston University, Terri Ramirez, Logistics Services Specialist, Cal State East Bay

Every school generates surplus furnishings from routine turnover, replacements, construction. Most goes into dumpsters. Reuse is a better option — matching surplus furnishings with nonprofit organizations, for distribution in needy communities in America and worldwide. Reuse costs less than disposal, is just as simple, offers great environmental and social benefits, sets the right example for students and community. In collaboration with IRN – The Reuse Network, Boston University and California State – East Bay have nearly eliminated disposal of surplus furniture. In total, these schools have diverted over 3 Million lbs. of furniture and equipment from the landfill, and have placed it with charities across the world. As successful as their surplus programs are, BU and CSU take many different approaches when it comes to dealing with the disposal of excess furniture and equipment. This presentation will go on to compare Boston University's reuse initiatives with those at CSU - East Bay, and will point out the factors that make these options the most effective solution when considering campus settings, organization, and tradition.

Designing Net-Zero Energy Campus
Presenters: Premnath Sundharam, Global Sustainability Leader and Principal, DLR Group; Greg Donovan, Superintendent, Western Maricopa Education Center (West-MEC); Terrance DeGray, Program Director, Long Beach City College District

Verified net-zero energy buildings are increasing in number, although many remain small in scale at 25,000 SF or less. We'll elevate the conversation from a building to campus level. Microgrids, which are enabled through connected energy producing buildings, allow facility owners to think holistically about planning for net-zero energy campuses, while balancing community partnerships, technology advancements, and design. Audience members will engage in a meaningful conversation and change the thinking about net-zero energy by applying the core net-zero energy campus concepts globally. Successful net-zero energy strategies and concepts will be targeted.

Elevator Modernization Ups & Downs
Presenters: Susan Yun, Operations Contract Analyst, University of California San Francisco; Matt Smyth, Associate Director Operations, University of California San Francisco; Meredith Hargreaves, Senior Lean Practitioner, Haley & Aldrich

UCSF underwent a major change to its campus-wide vertical transportation, specifically regarding maintenance, modernization, and new development of all elevators. In the past, maintenance, modernization and new development were managed separately; frequently with different vendors; generally, with very little to no collaboration; and always without a holistic approach. Today, UCSF has a centralized contract for all three elements of the elevator systems (maintenance, modernization, and new development). Through close collaboration with internal partners such as Capital Programs, and external partners, such as the elevator vendors, Facilities Services has encountered surprises, benefits, new challenges, and new opportunities to improve the program as it has evolved. Join UCSF to hear about this innovative approach to managing 167 elevators across its urban campus with diverse needs, and the lessons the operations team has learned from collaboration over the past year and a half.

Fire & Smoke Resistance And Building Risk
Presenter: Bill McHugh, Executive Director, Firestop Contractors International Association

Loss of life or property from fire causes havoc for those who have to live, work, play or be educated in buildings. Fire-Resistance-Rated Construction and the Smoke Resistant Features are often overlooked in existing buildings. Yet, NFPA 101, The Life Safety Code, NFPA 1, The Fire Code, the International Fire Code, Existing Building Codes, Property Maintenance and Existing Building Codes all have requirements and building owner and manager responsibilities. The session answers why budget is needed for fire and smoke resistance in buildings to protect people, property, and minimize risk.

Lessons From Coach Gibbs
Presenter: Elizabeth (Beth) Clark, M.Ed., CEFP; Budget Analyst III; Penn State University

Continuing my series of APPA Conference breakout sessions that have married sports, leadership, and the host city, this presentation will focus on leadership lessons from Coach Joe Gibbs – the winningest coach in Washington Redskins' history and one of the most successful ever in the NFL. This session will cover topics including building successful teams, making critical decisions, and overcoming adversity. This session will be participatory in nature. After the presentation of the material, the remainder of the session will be spent discussing the content and applying it to real-world workplace/team issues. Participants should be prepared to share within a small group (or with the entire session audience, depending on attendance) knowing that confidentiality is respected and expected during the session.

More Than Just A Project List
Presenters: Erica Barbuto, Account Manager, Sightlines; Bart Salmon, Director of Facilities and Maintenance Services, Rice University; Jack Baker, Director of Operations and Maintenance, University of Maryland

In today's facilities environment, there is always going to be more capital need than available funding. So how do you decide which projects to fund and which to defer? To answer this question, many institutions conduct facilities condition assessments (FCA) to understand the magnitude of the problem. Although often successful at establishing the level of deficiencies, it is often a struggle to create the actionable plans and campus wide support for the capital investment you need. Learn how leaders from two institutions have taken their FCA's to the next level. By creating meaningful engagement across campus both laterally and vertically, these facilities directors have learned how to effectively communicate needs and design capital plans that integrate technical deficiencies with institutional mission and financial capacity. With a true collaboration at their schools, they are both improving the campus, and helping faculty and administration satisfy today's changing educational requirements.

People, Process, & Paper: Workforce Mobilization
Presenters: Jeannie Knott, Work Control Supervisor, The University of Texas at Dallas; Kevyn Bennett, Superintendent of Electrical Services, The University of Texas at Dallas; Willie Taylor, Software Systems Specialist IV, The University of Texas at Dallas

The implementation of mobile devices in trade work is becoming more commonplace in standard business operations. Using mobile devices in the field streamlines the process of sharing and collecting data between Facilities business services and the people performing the work. Workforce mobilization can save campus facilities departments and their customers both time and money by having work orders immediately sent out, and the information readily available to its technicians wherever they are. This allows Facilities to limit or even avoid the errors that come with paperwork processing. However, just because a university decides to make that step towards implementation does not mean it is an easy one; it takes many steps, and not without possible complications. This session will provide an overview of what the University of Texas at Dallas Facilities Management team went through to modernize and optimize their workflow processing by implementing work orders on mobile devices to their workforce.

Risk-Informed Analytics\
Presenter: James B. Clayton, PE, RIS, Executive Director, Institute for Responsible Infrastructure Stewardship

The National Research Council recommends a prescribed set of business analytics for quantifying and predicting the risk of facility failure on an institution's programs and mission. This approach enables facility managers to strengthen the business case for funding deferred maintenance and modernization using compelling evidence about the specific risks that aging portfolio elements impose on institutional programs and mission. It also helps policy makers and decision-takers to compare and weigh funding needs of the built environment relative to other pressing needs of the institution and to set funding priorities accordingly. In this presentation, we will describe the analytics, explain their use and benefits, and discuss the advantages of employing them to enhance the business case for facilities funding.

Seriously, It’s Not What You Think It’s Actually More
Presenter: Direna Cousins, Membership Manager & Social Media Administrator, APPA

In a world where a single tweet can end your career or crown you a modern day hero; are there any true value to social media and how important is social media to you and your brand? The use of Social Media is far more important than spending 5 hours of your life down a YouTube rabbit hole watching funny cat videos or sharing funny memes on Facebook. According to the 2016 Nelsen Social Media Report, middle age Americans spend more time on social media than any other generation; Yes Generation X spends more time on social media than Millennials. Gen X spends 32 hours a week on all media, Millennials spends 27 hours and those over 50 (Baby Boomers) spends about 20 hours a week across all media. Regardless of who spends the most or least time on social media EVERYONE is on one or multiple social media platforms. As consumers, we use social media for many different reasons. The reasons may vary by generations, however, three main reasons are information, entertainment and deals and promotions. Regardless of the reason, we all want to be happy and satisfied customers.

The Current State of Practice for Condition Assessment Methods
Presenter: Glenda Mayo, Ph.D., CDT, CFM, LEED-AP, Assistant Professor, Department of Engineering Technology and Construction Management, University of North Carolina Charlotte

Facility Condition Assessments (FCA) are resource intensive, subjective, time-consuming, and costly. However, the importance of the FCA in the asset management process is integral to the overall performance of buildings. Studies have shown that a large percentage of buildings in America are deteriorating rapidly due to age and over capacity. A Facility Condition Assessment is one of the most important steps in the long-term planning for assets. A review of the current standards of practice for FCAs revealed that there are multiple methods and metrics used, and the lack of standardization hampers the frequent and widespread use of performance metrics for measuring and evaluating asset performance. Due to the industry inconsistencies in terms of how assessments are conducted and utilized, this study evaluated the assessment practice as it exists currently for the FM industry to provide a foundation for future research for practice improvements.