Sunday, August 5, 2018 Programming & Events
6:00 AM - 7:00 AM
APPA Fun Run
7:00 AM - 10:30 AM
7:30 AM - 8:30 AM
Community College Engagement Breakfast
8:00 AM - 9:15 AM
9:30 AM - 10:30 AM – Education Breakout Sessions
Aligning Facility Management With An Organization’s Core Business
Presenter: Jerome Roberson, Ph.D., Howard University Law School
Facility management is a profession in which facility managers are employed to manage a diverse set of services, personnel, and built environments to accomplish organizational goals. Four research questions were used to examine the maturity level of facility management in a university environment. How does strategic alignment compare facility management services with an organization's core business? How are facility management services considered essential to an organization's core business? How do facility management services provide value to an organization's core business? How does facility management's reputation play a role in the alignment of facility management services with an organization's core business? The study findings showed significant support for the maturity relationship between facility management reputation and an organization's core business. In contrast, the study findings showed little support for the maturity relationship between facility services, facility essential services, and the value of facility services.
Campus Efficiency Through Continuous Commissioning
Presenters: Alex Martinez CCP, CBCP, Director of Commissioning, Kitchen and Associates; Randy Haines CEM, Energy Manager, Jefferson University Hospital
Continues Commissioning (C-Cx) is a must for the higher education campus. Its benefits include improvement of your mechanical systems and building controls; reduced and verifiable energy and maintenance cost; reduced campus carbon foot print; improvement of the general campus quality of life as ventilation and comfort issues are corrected; improved capacity of existing HVAC systems; provides measurement and verification structure for utility incentives and overall reduction in campus utility, Gas, Power, Central Chilled Water consumption and demand. Join us for an informative session an real life examples.
Controversial Speakers: Keeping the Campus Safe
Presenter: Gregg Clarke, Senior Director of Operations, Facilities Services, University of Florida
Try to imagine of thousands of individuals embarking on a university campus, including the “alt-right” supporters, protesters, police, media, students, and general public. Picture thousands of feet of water barricades and miles of bicycle fencing surrounding parking lots, blocking road entrances, many checkpoints with police vehicles at roads and parking lots, city road closures where large public works vehicles blocked the passage. Envision the intense coordination sessions of site preparation, staffing, and discussions with vendors, along with numerous planning discussions with various emergency management teams, fire and rescue departments, city departments, and numerous law enforcement agencies. Add in the apprehension, insecurities, and concerns of staff, students, and building occupants. This presentation is a roadmap for how the University of Florida prepared for the Richard Spencer event.
Customer Service: 360Degree Approach To Facilities Public Relations
Presenter: Melissa Bergeron, Customer Service Manager, University of Massachusetts Amherst
Customer Service has become an integral, daily part of our jobs as facilities professionals. The evolving college marketplace and worldwide technological growth has changed the customer service landscape in facilities management. These changes require questioning our long standing basic thought processes, actions and daily performance. As customer service and customer satisfaction become top priorities for University Administrations - how do we keep up with the ever changing landscape? How do we effectively market ourselves? What are the tools Universities are currently using to connect to their customers (students, faculty, staff, parents, etc.)? What are some ideas of how we can expand our outreach to become more approachable and to do an effective job of marketing ourselves to the administration and to our customer base? Presenter will encourage discussion and interaction to bring today's customer service issues and focuses out in the open discussing today's initiatives to perform effective customer service. Presenter will illustrate tools used by the University of Massachusetts to accomplish the marketing and customer service initiatives launched on their campus.
Empowerment: Technical Training Case Study
Presenters: Ralph Graham, Director of Hospital Maintenance; University of Alabama at Birmingham; Lindsey Brackett, Director of O&M Training, Bernhard TME
Few avenues exist today that support the technical enrichment of facilities management staff. Due to this shortage of operator training programs, oftentimes facilities turn inward to develop their own training programs that best fit their needs. The University of Alabama at Birmingham (UAB) is an academic medical center and is ranked nationally by U.S. News & World Report as a leader in health care, as well as one of the best graduate schools. The Director of Hospital Maintenance, Ralph Graham, and UAB's administration realized the unique skill set required to maintain the 16 million square foot campus and decided to pioneer a training program that focused on three specific subjects: building energy systems, central energy systems, and instrumentation, controls, and electronics. Over 70 individuals participated in technical assessments and classroom instruction. Additionally, UAB completed an organizational alignment exercise encompassing O&M benchmarking, job description updates, and succession planning. The goal of this overall initiative was to ensure that each employee was satisfying the core competency requirements of his own job title.
Facilitating Student Success
Presenters: Jeff Marcinkowski, Maintenance Supervisor, Grand Valley State University; Rence Meredith, Maintenance Supervisor, Grand Valley State University
There are so many opportunities to affect the success of students on campus from maintaining the buildings they use to being a reference for them when they seek their first job after graduation. The main thing you need to do is listen to students and observe what they are doing during the course of their daily activities. Your attentiveness will usually spark an idea or challenge where you may be able to assist. Every space on campus is learning environments…use them all for student success.
Facilities Modernization for Profit & Image
Presenters: Carl Salas, P.E., Founding Principal, Salas O'Brien; John R Ferris, MBA, CEM, Director of Facilities Services (Retired), San Diego State University
In the past, facilities departments in the private sector were looked upon as a dull and dreary but necessary part of the company's overhead. Recently, these departments, equipment systems, and the infrastructure that they are responsible for are being viewed as key elements in both the financial strength and image of the company. This presentation will provide metrics and key elements associated with a 21st-century facilities department that recognizes itself as a focus of the college or university's profitability, sustainability, and the foundation for the overall image of the educational institution.
First Impression Count – A Campus Partnership
Presenters: Jon Giacomi, Executive Director, Facilities Services, UC San Francisco; Christopher Gonzalez, Senior Facilities Manager, Facilities Services, UC San Francisco; Cesar Sanchez, Director – West Campus Operations, Facilities Services, UC San Francisco
Like most other universities, the University of California, San Francisco has aged infrastructure and limited resources to address deferred maintenance. In January 2017, UCSF announced its first ever First Impressions Contest in an effort to find out what areas campus constituents wanted to see fixed up and restored. Over 50 entries were received from students, faculty, and staff from across our diverse campus locations. Examples of entries include campus entry points, student social spaces, restroom beautification, landscaping in key areas, stairwell enhancements, and large areas outside student classroom spaces. Entries were submitted either as a brief essay with pictures attached to an email or a 1-2 minute video presentation taken by cell phone. Entries ranged from very serious to outright fun and entertaining. Entries were reviewed by the Facilities Services Department and were checked with partners from Campus Planning, Capital Programs, and others. The main criterion for selection was creating an improved first impression for as many constituents as possible, and the ease to implement against the budget. The total budget for this project was $100,000. Facilities Services awarded ten $10,000 awards in the form of facilities-related work. Most entries involved carpet, paint, small fixes, plants or landscape, or minor repairs. Some entries involved furniture solutions to improve the look and feel of an area. What ensued from this one contest was beyond our expectations, including improved customer relations, improved perception of the facilities department, and more funding for small renovation projects that could be quickly implemented by Facilities Services in support of the Chancellor's aim of renovating the aged infrastructure.
Success With the Water Trifecta – Condensate, RO Reject & Landscape
Presenters: Richard M. Dempsey, P.E., Associate Vice President for Facilities Management, The University of Texas at Dallas; Kevin Masten, Director of Research Facilities Operations, The University of Texas at Dallas; Shara Castillo, LEED AP BD+C, Associate Partner, ZGF Architects LLP
Modern research facilities must be innovative, cool, and adaptable; they must also meet facilities requirements for easy operation and sustainability. Traditional water conservation measures in new construction would have reduce water demand by 3%. By utilizing creative water sources and solutions, the UT Dallas Bioengineering and Sciences Building was able to reduce annual water use by 52%. This session will provide an overview of the issue, design and construction constraints, analytical evaluations, and maintenance and operations of the water systems.
Team Clean: Innovative Janitorial Services
Presenters: Dr. Kenneth Sullivan, Associate Professor, Arizona State University; John Savicky, Director, Sourcing Research, Arizona State University; Kristen Hurtado, Senior Project Manager, Arizona State University, Mary Aylesworth, Director, Financial Operations, Simon Fraser University; Todd Gattinger, Director, Maintenance & Operations, Simon Fraser University
Universities are not in the business of cleaning and so they outsource it - commonly using the magic of “cut-and-paste”, scopes, requirements and specifications are developed for an RFP. Best Value intentions are indicated, but in the world of janitorial, low prices are the key to winning the work and vendors know it. As a result, universities are highly reliant on the quality of their contracts, specifications, and relationships that internal people leverage with the vendor to get what they feel is a better service outcome. However, reality has proven that it is unrealistic that a university can achieve best value in janitorial with this approach, resulting in janitorial contracts becoming a bemoaned service that is contracted for long durations, extended, and grudgingly re-competed. In 2017, Simon Fraser University (SFU) utilized a new tool to develop a 'best-in-class' scope-of-services for janitorial. Through careful analysis of RFP's over the past 15 years, the Procurement Department was able to collaborate with the Facilities Services Department to prepare an innovative and accurate solicitation. This session will present simple ways to shake the dust of the old way of buying janitorial and will teach you how to polish up your approach to procurement and management across auxiliary services as well as the tools that will help universities write better scopes, attract better vendors, achieve better results, and spend less effort managing janitorial and other auxiliary services.
The Importance of Data-Drive Decision Making
Presenters: Matt Venturini, Facilities Management Specialist II, Prince William County Public Schools Office of Facilities Services; Pat Buchanan, Director of Data Insights, Dude Solutions
Learn how utilizing a computerized maintenance management system (CMMS) within an educational institution can help to more intelligently drive the decision-making process. How do you know the system is feeding you sound data? How can you leverage technology to make up for stagnant staffing levels by creating a mobile work force? See how the second largest school system in Virginia, comprised of 100 schools and 89,000 students, answered these questions and used the data collected through a robust CMMS to make smarter decision to improve their schools.
Top to Bottom – Full Building Automation System Utilization
Presenter: Michael Helm P.E., CEM, CEA, CBCP, Owner Radius Systems LLC
Building Automation Systems should be the primary driver of facilities operational effectiveness. These systems manage (among other things) lighting, HVAC, smoke evacuation; and monitor environmental conditions, building equipment, and energy. The exponential increases in hardware capabilities (processor speed, RAM, wireless devices, and gigabit network speeds), open communication (integrating BAS, fire alarm, generators, UPS, leak detection systems, VFDs, etc.), fully customizable software routines, and HMI's that can store massive amounts of data and perform analytics provides the framework and potential for these systems to perform comfort and energy management at an extremely sophisticated level but often are not utilized to their fullest potential due to lack of imagination or engineering talent. We will explore in depth the past, present, and future of BAS as it relates to maximizing the overall operational effectiveness in a campus environment.
10:30 AM until 10:45 AM
10:45 AM until 12:00 PM
Leadership, Perseverance and Grit
Lance Allred, the first deaf player in NBA history, with an 80% hearing loss, played for the Cleveland Cavaliers in 2008. Overcoming his own physical challenges to play professional basketball was a feat of perseverance, grit and determination…. And yet his story is only more profound when you consider Lance’s upbringing in rural Montana. Lance challenges his audience to identify their self-limiting beliefs by sharing how his experience as a child – of being raised by his family in a polygamist community -- shackled him to his own constricting psychological boundaries from which he eventually learned to break free, at the age of 13. A conversation with Lance will challenge your perceptions and invite you to look deeper at the psychological boundaries that shape your reality and hold you back from your promise and talents. Empower yourself to step beyond your comfort zone and be leaders of your life.
12:30 PM until 4:30 PM
APPA 2018-19 Board of Directors Meeting