If you need to cancel a registration and receive a refund, please contact the region where the Toolkit is taking place.
A. Michelle Frederick - Dean of APPA Toolkit
Michelle Frederick is the Training and Organizational Manager for Facilities and Administrative Services at American University. Mrs. Frederick conducts needs assessments, curriculum development, course design, and classroom training for facilities employees. Michelle came to American University from the Smithsonian Institution where she was the Training Specialist for the Office of Physical Plant for 9 years. She is a graduate of the University of Maryland and a graduate of the Training Specialist Certificate program at Georgetown University. In June 2001, Michelle graduated from the Human Performance Improvement Certificate program through the American Society for Training and Development. Michelle has presented at several local chapters, regional and international APPA meetings. She was also an active member of the Supervisor's Toolkit Committee.
Wally E. Glasscock
Wally Glasscock has over 30 years of experience in Human Resources, including 13 years in the facilities environment as Assistant Director of Human Resources at the University of Maryland-College Park. His responsibilities included employee training, employment, labor relations, safety, and benefits. Wally has experience as a professional trainer for a consulting firm, a director of training for a supermarket chain, high school counselor, an educator, and a director of two government programs. Wally presently is a faculty member at the APPA Institute for Facilities Management and chaired the committee that developed the Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision, a management and development training program for facility personnel sponsored by APPA.
Carol Trexler, Associate Director, Facilities Human Resources, has over 17 years of experience at Rutgers, the State University of New Jersey. She is responsible for administering all aspects of human resources and analyzing and implementing professional development programs for the Facilities Division. A graduate of Montclair State University, she has been active in ERAPPA, having served as newsletter editor, videotape library administrator, and chair of the Education Committee. Carol has also been the ERAPPA rep to the APPA Training Programs Committee and was a member of the Supervisor's Toolkit Committee.
Nancy Yeroshefsky, Associate Director of Facilities Management, Human Resources at the University of Maryland College Park, has nearly thirty years of HR experience; over twenty-three years in facilities management. She is responsible for the management of all human resources activities for an organization of over 800 employees. Nancy has her Bachelor’s degree in Sociology and a Master’s degree in Human Resources. Nancy was a co-developer of APPA’s Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervision and is a Master facilitator for that program. Nancy has experience providing training in a variety of areas, including leadership, communication, customer service, motivation, respect and civility.
The following is a listing be region of current Qualified APPA Toolkit Trainers:
If you are interested in scheduling one of the Quailifed Trainers to conduct training on your campus or within your region, please email Corey Newman at firstname.lastname@example.org,
If you are interested in becoming an APPA Qualified Trainer, please contact Corey Newman today!
The educational facilities workplace has been transformed in recent years by a variety of forces. Intense competition, advancing technology, changing values, and a global economy have created new possibilities as well as challenges. This transformation is changing the nature of management and the roles of supervisors.
Supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership.
Why Supervisor's Toolkit?
Supervisor's Toolkit has been specifically designed to meet the needs of the facilities management professional. It is a structured, open-ended, and pragmatic approach to developing supervisors. It is not so much a teaching program as a development process, designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.
This unique program, taught by Master and Qualified Trainers, is tailored specifically toward the education facilities professional. All training materials used and distributed for this session, from the videos that depict real-life work examples to PowerPoint presentations, use facilities language so that participants can relate to what is being taught. You can bring this exciting program to your campus for *$995 a person (this price includes all class materials, Certificate of Completion, and training fees for two APPA Master Trainers). Minimum class size is 25; let APPA help you promote this program to nearby colleges, universities, and schools.
*Additional fees are billed to hosting Institution.
|Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
|Module 2: It's More Than "Adminis-trivia."
Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
|Module 3: Communication, Let's Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
|Module 4: If It Weren't for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
|Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
|Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
|Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.
|Amy||Carnahan||Michigan State University||MAPPAemail@example.com||231-313-0244|
|Casey||Charepoo||Georgia Institute of Technology||SRAPPAfirstname.lastname@example.org|
|Jim||Chodak||University of Rochester||ERAPPAemail@example.com||585-442-2940|
|Clinton||Johnson||Cleveland State University||MAPPAfirstname.lastname@example.org|
|Michelle||Lewis||University of Rochester||ERAPPAemail@example.com||585-273-5825|
|Ruthann||Manlet||Univeristy of Minnesota||MAPPAfirstname.lastname@example.org|
|Charlie||Nieves||NJ Institute of Technology||ERAPPAemail@example.com||973-596-5721|
|Sue||Petrisin||Michigan State University||MAPPAfirstname.lastname@example.org|
|Shawna||Rowley||Weber State University||RMAemail@example.com|
|Nancy||Yeroshefsky||University of MD College Park||ERAPPAfirstname.lastname@example.org|
|Glen||Haubold||New Mexico State University||RMA / CAPPAemail@example.com||575-646-4745|
|Stephen||McClain||University of Arkansas||CAPPAfirstname.lastname@example.org||479-841-0425|
|Lindsay||Wagner||Northern Arizona University||RMAemail@example.com||928-600-3030|
Arrangements details are typically available on regional websites hosting the Supervisor's Toolkit.