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Facilities Manager brings the reader the views and experiences of the people behind the facilities operations. Articles are written by facilities professionals for facilities professionals, giving readers practical and big-picture perspectives on issues and challenges shared across the profession. Readers turn to Facilities Manager for the research, solutions, creative strategies, and best practices to inform and transform their work.

Facilities Manager Magazine
May/June 2017
Customer Service

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Customer Service and Facilities Management
by Mark Crawford

Servicescape in Campus Facilities
by Jason Farrell

Case Studies in Customer Service
by Steve Glazner

Space Planning as a Catalyst for Developing a Culture of Change
by Kathy Richards; Jim Thams


From the Editor
Many Educational Opportunities to Experience in San Francisco
by Steve Glazner

Facilities Digest
by Anita Dosik

Executive Summary
Strategies for Increasing Awareness and Improving the Ethical Climate: A Primer
by E. Lander Medlin

From the APPA Board
Reflection on an Honor
by Paul Wuebold

Membership Matters
Getting the Most Out of Meeting Your Business Partners at the Hall of Resources
by Daniel Barlup

Code Talkers
The Inevitability of Flammable Refrigerants
by David L. Handwork

The Three Rs: Recruitment, Retention, Reward
by Randy Culver

Facility Asset Management
Ten Tips to Stretch Your Fleet Budget
by Bill Dakuras

Knowledge Builders
Today’s World is Volatile, Unpredictable, Complex, and Ambiguous (Why You Should Get Your CEFP Certification)
by John R. Ferris

The Bookshelf
by Theodore J. Weidner

New Products
by Gerry Van Treeck

Index of Advertisers
by Various

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Volume 33, Number 3
May/June 2017

Customer Service

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