Michelle Frederick – Dean of APPA Toolkit
Michelle Frederick is the Training and Organizational Manager for Facilities and Administrative Services at American University. Mrs. Frederick conducts needs assessments, curriculum development, course design, and classroom training for facilities employees. Michelle came to American University from the Smithsonian Institution where she was the Training Specialist for the Office of Physical Plant for 9 years. She is a graduate of the University of Maryland and a graduate of the Training Specialist Certificate program at Georgetown University. In June 2001, Michelle graduated from the Human Performance Improvement Certificate program through the American Society for Training and Development. Michelle has presented at several local chapters, regional and international APPA meetings. She was also an active member of the Supervisor’s Toolkit Committee.
Wally E. Glasscock
Wally Glasscock has over 30 years of experience in Human Resources, including 13 years in the facilities environment as Assistant Director of Human Resources at the University of Maryland-College Park. His responsibilities included employee training, employment, labor relations, safety, and benefits. Wally has experience as a professional trainer for a consulting firm, a director of training for a supermarket chain, high school counselor, an educator, and a director of two government programs. Wally presently is a faculty member at the APPA Institute for Facilities Management and chaired the committee that developed the Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervision, a management and development training program for facility personnel sponsored by APPA.
Carol Trexler, Associate Director, Facilities Human Resources, has over 17 years of experience at Rutgers, the State University of New Jersey. She is responsible for administering all aspects of human resources and analyzing and implementing professional development programs for the Facilities Division. A graduate of Montclair State University, she has been active in ERAPPA, having served as newsletter editor, videotape library administrator, and chair of the Education Committee. Carol has also been the ERAPPA rep to the APPA Training Programs Committee and was a member of the Supervisor’s Toolkit Committee.
Nancy Yeroshefsky, Associate Director of Facilities Management, Human Resources at the University of Maryland College Park, has nearly thirty years of HR experience; over twenty-three years in facilities management. She is responsible for the management of all human resources activities for an organization of over 800 employees. Nancy has her Bachelor’s degree in Sociology and a Master’s degree in Human Resources. Nancy was a co-developer of APPA’s Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervisionand is a Master facilitator for that program. Nancy has experience providing training in a variety of areas, including leadership, communication, customer service, motivation, respect and civility.
Meet the Qualifed Trainers
The following is a listing be region of current Qualified APPA Toolkit Trainers:
If you are interested in scheduling one of the Quailifed Trainers to conduct training on your campus or within your region, please email Corey Newman at email@example.com,
If you are interested in becoming an APPA Qualified Trainer, please contact Corey Newman today!