Part 1: General Administration and Management
Section I-A: Leadership and Administration
- Budget Recharge, Cost Recovery, and Rates by Glen Haubold and David Reynolds, P.E.
- Change Management by John Morris, P.E., CEFP, LEED AP, GBE, APPA Fellow
- Communication by Robert Hascall and Karen M. Salisbury
- Customer Service by Polly Pinney, Past APPA President
- Leadership by William Daigneau, APPA Fellow
- Managing Ethically by E. Lander Medlin, APPA EVP
- Organization by Jack Hug, Past APPA President and APPA Fellow
- Strategy and Leadership by Brenda Albright
Section I-B: Human Resources Management
Section I-C: Business and Financial Management
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