The pandemic has created a breadth of challenges for campuses. Identifying opportunities to develop efficiencies among staff roles and campus space can be important ways to save money and to provide a higher level of service through co-location. This session will explore some leading practice shared services models that have produced a win/win/win for the campuses they serve. These wins are financial, space efficiency and customer satisfaction.
- Define ‘shared services’ in terms of operating model, staffing, and space.
- Understand the various forms a shared services model can take so that campuses can adopt a model that best aligns with their goals.
- Consider the personnel requirements (including hiring, transferring, and training) and the location and space configuration to optimize the value of the service.
- Explore the process and timing to imagine, design, and implement a shared services model, including options for standing up the service on a short timeline to more quickly reap the benefits of this model.
- Detail the benefits—financial, space utilization, and customer services—of shared services models.
- Describe typical implementation barriers and how to successfully navigate them to ensure long-term success.
Carolyn E. Farley, Education Specialist, DIRTT Environmental Solutions
Lee M. Smith, Senior Director, Huron Consulting Group
Jeremy Dixon, Director of One Stop Student Services, University of Alabama at Birmingham
Melissa Long Shuter, Executive Director of Business Operations, University of Louisville