General Administration
The general administration curriculum equips participants with essential skills to manage facilities operations and personnel. Emphasis is placed on management development, encouraging participants to understand the broader role of facilities in supporting the institution’s educational mission. The program includes ten core courses and several electives, all taught by experienced facilities professionals. Topics covered include resource and financial management, business operations, decision-making, information management, communication, ethics, motivation, and employee relations.
The general administration curriculum equips participants with essential skills to manage facilities operations and personnel. Emphasis is placed on management development, encouraging participants to understand the broader role of facilities in supporting the institution’s educational mission. The program includes ten core courses and several electives, all taught by experienced facilities professionals. Topics covered include resource and financial management, business operations, decision-making, information management, communication, ethics, motivation, and employee relations.
Courses
101 Management Skills Through the MBTI
Explore management styles and roles such as mentor, coach, and team builder. Develop skills to leverage your strengths in management.
104 Managing Staff Relations
Learn strategies for positive employee relations in both union and non-union settings. Topics include diversity, harassment, HR basics, recruitment, evaluation, and grievance procedures.
106 Communication Skills for Managers
Improve communication and influencing skills by exploring the foundational elements including verbal, nonverbal, written, and electronic.
110 Ethical Management
Examine ethical challenges and frameworks for decision-making. Learn strategies to foster an ethical organizational climate.
111 Financials in Higher Education
Gain foundational knowledge in capital finance, institutional funding, and alternative strategies. Learn about system revenue bonds and top finance strategies for facilities professionals.
115 Emerging Technologies
Overview of new technologies—networks, computers, digital media, virtual reality—and their impact on campus operations.
118 Business and Culture of Higher Education
Understand how institutions are classified, funded, and governed. Explore the unique culture of higher education, including governance, tenure, and alumni relations.
Management Sins a Legal Perspective
Learn the best practice for preventing employment lawsuits and how to avoid mistakes.
Strategic Planning
Define strategic planning and its importance in organization. Learn a strategic planning model to apply at work.
Navigating Difficult Employee Relationships
Explore practical strategies for handling difficult conversations, resolving conflict and fostering accountability with professionalism and clarity.
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