APPA Help Center
Welcome to our Help Center! Below you'll find useful information and best practices. Learn how to utilize your Member Compass to access virtual course materials, event registration tools, and more. Follow the links below to find out how you can make the most of your APPA membership.
Event Transfers and Cancellations
International Alliance Members
Learn The Member Compass
Once logged into the website, you will be redirected to your Member Compass. Along with information about your current membership status, you’ll also see several tabs to the left including your profile and account history. You may also see dynamic information boxes that show the current number of upcoming events you’re registered for, or a box displaying how many outstanding invoices you have. Note: if you are not registered for any upcoming events or do not have outstanding invoices, that corresponding information will not display.
These features allow you to manage your membership information conveniently and efficiently. Keeping your profile up to date in the Member Compass ensures your membership is in good standing and that you have access to all the benefits we provide to our members.
View our webinar on how to navigate the new tools, hosted by Chief Operating Officer, David Ulmer:
Technology That Works for You: APPA’s Member Experience Upgrade
Dashboard
This serves as the home page for your Member Compass. You can click this at any time to get back to this main screen.
Membership details such as expiration date, member name, and member since are shown in the top right corner.
Pay Balance and Account History
To pay open invoices select the Pay Balance tab. Need to view past transactions, or print an invoice? Go to the Account History tab. From there you can get detailed information on your invoice history. Instead of having to call or email staff to make a payment or send an invoice, you can find those here. All membership dues are non-refundable.
For details on Membership Dues and how they are calculated, please visit our Understanding APPA Membership Dues page.
All invoices are in USD.
My Events
At the top of this tab are any upcoming events you’re currently registered for. To the right of each event is a link that will allow you to add it to your calendar (iCal, Google, Outlook, and others.) Below that section lists past events.
All event registrations are subject to our Event Cancellation Policy.
Continuing Education Tab
Here you'll see any continuing education credit you've earned with APPA (as of the new website launch). You can also run a Continuing Education Report for a set time frame to see all credits in one transcript.
Profile
Upload your headshots, links to social media profiles, and any other information you’d like to share with other APPA members here. When you update your profile information within the Member Compass, that will update what appears on your individual directory listing.
Login & Password
Need to update your password? Easily update your login credentials here.
Payment Methods
Add or edit your saved payment methods here (if applicable).
My Orders
If you have made any purchases from our store, those order details will be available here.
Company/People
If you see the words Company and People in your sidebar, your account has access to update the organization profile. The Primary Contact, Billing Contact, and anyone on staff with Management Access can update the information found here. This includes the logo, contact information, staff list, website, address, description, etc. Changes made here will be reflected on the organization's Member Directory listing as well.
Managing Profiles, Rosters, and Contact Information
Any logged-in user can see their Dashboard, which includes their membership status, personal profile information, event registrations (current and past), plus any orders and transactional history. You may see organization information if your account is granted certain access permissions.
Primary Contacts, Billing Contacts, or users designated with Management Access can update organization information, such as contact information, staff, and organization profile fields.
How to Add or Remove Staff from Your Membership
To manage your team’s roster, please follow the below steps. Changes take effect immediately:
- Log in to your Member Compass
- Navigate to the People Tab
- Add/Remove/Update staff as necessary
To manage your Company Information:
- Log in to your Member Compass
- Navigate to the Company Tab
- Update fields as needed
To view invoices and pay bills:
- To pay your bill, please login to your Member Compass then visit the Pay Balance tab.
- To view company account history, or print an invoice, visit the Account History tab.
Keeping your staff roster up to date ensures your team members have access to the benefits included in your institutional membership. Only your organization's Primary Contact, Billing Contact, or users with Management Access can add or remove staff — if you need access and don't have it, contact your Primary Contact or contact member services.
Who Is My Organization's Primary Contact?
To locate your team's primary contact, search for your organization name in our Membership Directories, select your organization, and locate the Primary Contact information within your organizational listing.
How Do I Update Contact Information?
To update your personal contact Billing and Shipping details, visit the Profile tab in your Member Compass.
To update your Organization's Billing and Shipping details, visit the Company tab in your Member Compass.
Changes take effect immediately.
Membership Directories
APPA's Membership Directory provides an always-current list of active Institutional and Business Partner members. Find peers in your area using the Map feature or connect with Primary Contacts for any member organization.
APPA Institutional Member Directory
APPA Business Partner Directory
How Do I Update My Organization's Listing?
Your directory listing is the primary way other APPA members find and learn about your organization, so keeping it current is important. To update your listing, log in to your Member Compass, navigate to the Company tab, and update any relevant fields including your organization's name, contact information, website, description, and logo.
Changes are reflected in the directory immediately. Note that only your Primary Contact, Billing Contact, or users with Management Access can edit organization information — if you need access, contact your Primary Contact or Member Services.
International Alliance Member Setup Guide
As an institutional member of HEFMA, TEFMA, or AUDE — APPA's International Alliance Partners — you can create a free APPA account to access a range of complimentary Alliance Membership benefits. Restricted to International Alliance Member institutions only. This guide walks you through the account creation process.
International Alliance Member Guide
APPA Regional Memberships
APPA is organized into six geographic regions — PCAPPA, RMA, CAPPA, MAPPA, ERAPPA, and SRAPPA.
Regional memberships are included in all Institutional memberships and are automatically assigned during the onboarding process based on your institution's location. Regional membership provides you with discounted registration for regional events, access to chapter-level training and programming, and volunteer opportunities within your local facilities community. To find your region or learn more about regional events and chapters, visit the Regions & Chapters page.
Business Partners enjoy a number of Regional memberships based on the partnership tier selected. Regional membership gives Business Partners the ability to engage with institutional members through exhibit and sponsorship opportunities at regional conferences — a valuable way to build relationships in specific geographic markets. If you have questions about your regional membership status or would like to add more regions to your Business Partner membership, please contact APPA member services.
Membership Tier Modifications
To upgrade or downgrade your Business Partner membership tier, please contact APPA member services — tier changes cannot be processed directly through the Member Compass. Note that all membership dues are non-refundable, so any tier change will take effect at your next renewal unless otherwise arranged with staff.
What Happens If Your Membership Lapses
If your APPA membership expires, access to member-only benefits — including the institutional and Business Partner directories, archived webinars, Body of Knowledge content, and member pricing on events and certifications — will be temporarily unavailable. Reinstating is straightforward: log in to your Member Compass to pay any outstanding balance, or contact member services for assistance.
Membership Perks, Discounts, & Pricing
APPA membership unlocks discounted pricing across events, professional development programs, certification exams, bookstore purchases, and more — and in most cases, your discount is applied automatically when you're logged in.
To ensure member pricing is reflected at checkout, always make sure you are signed in to your Member Compass account before registering for events or making purchases. Occasionally, additional discounts are offered via promotional codes — these will be communicated through the InsideAPPA newsletter or event-specific communications, and can be entered at checkout where indicated.
If a discount doesn't appear as expected, verify that your membership is active and that your account is correctly associated with your organization. If you believe there is an error, contact member services before completing your purchase, as dues and registration fees are non-refundable.
Events: Registration, Cancellations, Transfers, and Credits
Registering for an Event
To register for an APPA event, visit the Events page and select the event you'd like to attend. Make sure you are logged in to your Member Compass before completing registration to ensure member pricing is applied automatically. Once registered, you can add the event to your calendar (iCal, Google, Outlook, and others) from the My Events tab in your Member Compass. For full details, see APPA's Event Policy.
Registering Multiple Staff for an Event
Company Managers may register multiple staff members for an event in a single transaction during the event registration process. This feature is only available to Primary Contacts, Billing Contacts, and users with Management Access.
- Log in to your Member Compass and navigate to the event registration page.
- By default, your own name will appear as the registrant — if you are not attending, click the X to remove your name.
- Use the Add Registrant drop-down to select additional staff members from your team roster, adding each person individually.
- Member pricing will be applied automatically for each eligible staff member.
- Once all names have been added, proceed to checkout.
Please note that invoicing is not available for event registrations. If you need invoicing assistance, please contact our Accounting team:
Cancellations and Transfers
If you are unable to attend an event, you may be eligible to cancel or transfer your registration to another person within your organization for the same event.
To cancel or transfer a registration, Contact Us as soon as possible with your request.
Transfers must be made in the same calendar year.
Please review APPA's Event Policy for full details on refund eligibility and deadlines.
Accessing Event Content
APPA uses the APPA Events mobile app to deliver event content, including session recordings made available after an event concludes for up to 30 days. Download the app from the Apple App Store or Google Play Store to access recordings and other event resources. If you have trouble accessing content through the app, Contact Us for assistance.
APPAU
APPAU is our premier professional development event, bringing multiple training programs together at a single location. Attendees can choose from the Institute for Facilities Management that offers four core topic areas covering the breadth of facilities management practice, or the Leadership Academy, a four-course program covering individual, interpersonal, managerial, and organizational leadership skills.
APPAU also offers the T3 Workshop, focused on workforce recruitment, retention, and skill development strategies, as well as an in-person CEFP exam prep course. Registration for APPAU follows the same process as other APPA events. See the Events links below for details.
For event-specific questions, contact events@appa.org.
Professional Development
Programs
APPA offers a range of professional development opportunities designed to support facilities professionals at every stage of their career. For a full overview of all available programs, visit the Professional Development page.
Professional Development Programs
Virtual Courses and Materials
APPA offers many ways to learn. If you are enrolled in virtual courses, they can be accessed at the link below. Members will need to login to their Member Compass to gain access to these materials.
Professional Development Credits and Certificates
All credits and certificates are available digitally in your Member Compass under the Continuing Education tab where certificates can be accessed and printed. Physical certificates are not mailed.
Credits earned through APPA events and programs are tracked automatically in your Member Compass. To view your credits, log in and navigate to the Continuing Education tab, where you can also run a Continuing Education Report for a specific time frame to generate a full transcript. If you believe a credit is missing or incorrect, Contact Us for assistance:
Contact Professional Development
CEFP Certification
The Certified Educational Facilities Professional (CEFP) is APPA's professional credential, recognized across the educational facilities industry as the standard in facilities leadership. To get started, visit the Get Certified page to review qualifications and register for the self-study course, which provides immediate access to all exam preparation materials.
APPA members receive discounted pricing on exam registration and study materials. Make sure you are logged in to your Member Compass before purchasing to ensure discounts are applied. Once certified, credential holders must recertify periodically. Visit the Recertification page for requirements and deadlines.
For certification questions, contact certification@appa.org.
Webinars
APPA's webinars cover best practices, industry trends, and emerging research in facilities management. Live webinars are free and open to the public. Simply create a login to register. Archived webinars are available to APPA members only. You must be logged in to your Member Compass to access past sessions.
For webinar questions, contact webinars@appa.org.
Body of Knowledge
The APPA Body of Knowledge (BOK) is a searchable digital library of foundational facilities management content, organized across four core areas: General Administration and Management, Operations and Maintenance, Energy and Environmental Stewardship, and Planning, Design, and Construction. It includes more than 60 content chapters, corresponding abstracts, and short video content from APPA subject matter experts. Access is included with all APPA memberships — log in to your Member Compass to get started.
FPI Reports, JobExpress, and Digital Bookstore Assets
Accessing Digital Titles and Resources
APPA's digital titles and assets, including Bookstore purchases, JobExpress postings, and FPI data are accessible through the MyWorkspace portal located in your Member Compass. APPA digital assets and reports are proprietary, non-transferrable, non-printable, and non-downloadable. Access is automatically assigned to the purchaser.
To access your digital resources:
1. Log in to your Member Compass and click the MyWorkspace button on your dashboard.
2. Navigate to the myResearch, myWorkspace, myJobExpress, or MyEAccess section to view and access your available digital titles.
3. From here you can view or manage your digital assets, job postings, or FPI data reports.
MyWorkspace Access Issues
If you are unable to access your digital assets or reports:
1. Please visit the link below to reset your login:
2. Then log back in to your Member Compass:
3. Select the myWorkspace button to access the FPI, digital titles, and Job Express pages.
Digital Assets, FPI, and JobExpress Support Contact
If you continue to have issues accessing your digital titles, please contact us at the links below:
For questions about FPI data and analytics, contact:
For Bookstore and publications support, contact:
For JobExpress support, contact:
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