Supervisor's Toolkit - NYAPPA at SUNY Cortland

Gain the tools, language, and mindset to guide teams more effectively and support institutional excellence. The Supervisor’s Toolkit is purpose-built for those taking their first step into a supervisory role or for middle managers looking to enhance their management experience.

We provide practical tools and peer-driven strategies for effective delegation, communication and coaching. We delve into what motivates teams and keeps them engaged throughout their careers.

A 3-day journey, Supervisor’s Toolkit is also designed to help supervisors realize both personal and professional growth through a structured, open-ended, and pragmatic approach.

Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.

• Define effective facilities supervision
• Identify the roles and responsibilities of supervisors
• Understand the foundational skills for effective supervision

Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.

• Understand the impact of your behavior and conduct as a supervisor
• Understand your role as a supervisor in administering organizational policy and procedures
• Recognize the legal considerations in a facilities environment and supervisor accountability

Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.

• Recognize that communication is a two-way process
• Understand your role as the sender in designing and delivering a message
• Understand your role as the receiver in the communication process

Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.

• Understand the importance of developing and maintaining effective relationships with others in the workplace
• Examine the different types of relationships that exist in the workplace
• Identify strategies and skills for improving relationships with others

Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.

• Identify methods of positive reinforcement
• Identify methods of training and developing employees
• Understand the importance of performance management and coaching

Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.

• Create a basic understanding of three major aspects of customer service: Process, Experience and Recovery
• Examine the role of the supervisor in customer service
• Help participants identify areas of improvement in service delivery in their organizations.

Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

• Transition from supervising to supervising and leading
• Understand critical elements of leadership
• Understand your own preferred leadership style